Privacy Policy
Bombay Homeo Laboratory ("we", "our", or "us") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and your rights in relation to it.
1. Who We Are
We are Bombay Homeo Laboratory, a manufacturer and seller of homeopathic remedies based in Mumbai, Maharashtra, India. Our registered address is Kushal House, 384, Veer Savarkar Road, Yadav Patilwadi, Mumbai 400 025.
We do not operate an e-commerce checkout. Orders are placed directly through WhatsApp. We do not store payment information.
2. Information We Collect
We collect only the minimum information needed to process your order and respond to your enquiries:
- WhatsApp messages: Your name, phone number, delivery address, and the products you wish to order — provided voluntarily by you when you message us.
- Website usage data: Standard server logs including your IP address, browser type, pages visited, and the time of your visit. This is collected automatically and used only to maintain and improve this website.
- Google Fonts: Our website loads fonts from Google Fonts. Google may collect your IP address and browser information when fonts are loaded. Please refer to Google's Privacy Policy for details.
- Website analytics: We use Google Analytics 4 to understand how visitors find and use this website. This records pages viewed, approximate location (city level), device and browser type, the source that referred you, and whether you tapped an "Order on WhatsApp" button. Google Analytics sets cookies on your device and may process this data outside India.
We have turned off Google Signals and advertising personalisation, so your visit is not used to target advertising to you, and we do not use cookies for advertising or retargeting. We do not sell or share your information with advertisers.
If you would rather not be counted, you can install Google's official opt-out add-on from tools.google.com/dlpage/gaoptout, or browse in private mode with cookies blocked.
3. How We Use Your Information
- To confirm and fulfil your product order
- To communicate with you about your order or enquiry via WhatsApp
- To maintain and improve our website
- To comply with legal obligations under Indian law
We do not use your information for marketing purposes without your explicit consent.
4. Sharing of Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- With a delivery service provider, solely to fulfil your order (your name and address only)
- When required by law, court order, or a government authority in India
5. WhatsApp
When you contact us through WhatsApp, your message is transmitted via WhatsApp (Meta Platforms, Inc.). Their privacy practices are governed by WhatsApp's Privacy Policy, which you accept when using that service. We receive only the message you send us and your WhatsApp phone number.
6. Data Retention
We retain order information (product, name, address) for up to three years to comply with Indian business record-keeping requirements. WhatsApp message history is managed within the WhatsApp application.
7. Your Rights
Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India), you have the right to:
- Know what personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for processing at any time
To exercise any of these rights, please contact us by post at our registered address or via WhatsApp at +91 98923 27172. We will respond within 30 days.
8. Security
We take reasonable precautions to protect your information. This website is served over HTTPS. Order information shared via WhatsApp is protected by WhatsApp's end-to-end encryption.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after a change constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Bombay Homeo Laboratory
Kushal House, 384, Veer Savarkar Road,
Yadav Patilwadi, Mumbai 400 025,
Maharashtra, India
Phone: 022 2431 1739